The Friction Project

Organisational friction can make work harder than it needs to be, from slow emails and clumsy processes to outdated routines that block progress. Yet some friction can also sharpen judgement and improve decisions when teams need to slow down and think more carefully.

Drawing on seven years of research, the copy focuses on how to become a friction fixer. It suits readers who want a clear view of what to remove, what to preserve, and how to deal with stubborn problems in ways that make the right things easier and the wrong things harder.